Case Studies

Background

A prominent international law firm operating in multiple countries and employing around 400 attorneys faced challenges when it came to efficiently managing and utilizing its own extensive knowledge base. The firm’s outdated knowledge management system has resulted in too many inefficiencies and errors and they even lost their chances in certain situations to showcase their expertise.

Challenge

Organized and Centralized more than 10,000 legal documents and resources.

Reduce time spent on legal research by 50%

Improve knowledge sharing across practice areas and geographical locations

Enhance the onboarding process for new attorneys

Ensure compliance with data protection regulations in multiple jurisdictions

Solution: Implementing ASK AI

The law firm implemented ASK AI, an advanced enterprise knowledge assistant developed by Prefron, to transform its knowledge management practices.

Key features utilized:

Natural Language Processing: Understands and responds to complex legal queries in natural language

Multi-Source Integration: Connects to various data sources, including internal databases, document management systems, and external legal resources

Customizable Knowledge Base: Easily updated with new case law, precedents, and firm-specific information

Secure and Compliant: On-premise deployment with role-based access control and multi-jurisdictional compliance features

Contextual Understanding: Provides relevant answers based on the user's role and context

Continuous Learning: Improves responses over time through machine learning algorithms

Implementation Process

Needs Analysis: Perfectly identified the key knowledge management pain points across the practice areas.

Knowledge Base Creation: Accurately compiled and structured the existing legal documents, precedents, and even research papers.

Language Model Training: Fine-tuned ASK AI for their specific terminologies and concepts.

Integration: Connected ASK AI with the firm's document management system, time tracking software, and external legal databases

Pilot Testing: Conducted a 4-week pilot with a select group of attorneys from various practice areas

Full Rollout: Gradually expanded to all offices and practice groups over 3 months

Results

60%

Reduction in average time spent on legal research (exceeding the 50% goal)

75%

Increase in knowledge sharing between practice areas

15%

Increase in partner billable hours

Successfully handling queries in multiple languages across all jurisdictions

Client Testimonial

ASK AI has transformed how we manage and utilize our collective knowledge. Our attorneys can now access precise, relevant information instantly, allowing us to provide superior service to our clients while significantly improving our operational efficiency.

Sarah Johnson, Chief Knowledge Officer